While spring is in the air and most people are thinking of summer, at Kane Consulting we’re already in “Back to School” mode. For the past year, we’ve been working with Concordia University in Saint Paul, Minnesota to develop a curriculum for their new social media certificate program, which we’ll be launching at the end

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It started like many of these things do, with… A futile search through a poorly-architected website; An endless trudge through a labyrinthine voice mail system; An unsatisfying conversation with a poorly trained customer service representative. And it ended as expected too, with an issue unresolved and these words from the woman on the other end

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  Dear Tweetdeck…I love you, and we had a great relationship for awhile there, but I think we might be close to our official breakup… Almost since I opened my Twitter account, I’ve been one of the now 20% of users Tweeting via Tweetdeck. It’s been my Twitter BFF on both my computer and my

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Read Kary’s impressions of the Radian6 Social User Conference on the Minnesota Public Relations Blog.

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I’ve been working with social media for a number of years now so I’ve seen my fair share of people who have, like me, fallen head over heels for the stuff. What’s not to love? When you finally find your groove in the medium, it can be an entrancing experience. Total strangers come up to

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Last week, I had the pleasure of writing this guest post on Spin Sucks about the importance of building community with influencers, rather than taking the old PR tactic of just pitching at them. This notion was validated further at the Radian6 Social User Conference in a panel – Know Your Audience. Paraphrasing the panelists: 

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